Mentions légales
Nos produits étant des scripts FiveM numériques livrés via escrow, les remboursements sont limités. Cette page explique quand nous pouvons vous aider.
Dernière mise à jour : 31 juillet 2026
Le texte complet ci-dessous est en anglais. Seule la version anglaise fait foi.
Concept Studio sells non-tangible digital content. After payment, delivery is typically instant or near-instant via Cfx Asset Escrow / Keymaster. Once access is granted, the product generally cannot be “returned” in the way a physical item can.
If you are a consumer in the EU/EEA or UK, you may have a 14-day right to withdraw from distance contracts. For digital content not supplied on a tangible medium, that right is lost once performance begins if you gave prior express consent and acknowledged that you lose the right once delivery starts.
By completing checkout and receiving Keymaster / escrow access, you request immediate delivery of digital content and acknowledge that you lose the withdrawal right once delivery begins, to the extent permitted by law.
We may offer a refund or store credit at our discretion when:
Refunds are generally not available when:
Email support@conceptstudio.store or open a ticket on Discord within 14 days of purchase where possible. Include: Tebex transaction ID, product name, Cfx username, and a short description of the issue. We aim to reply within our published support window.
Payments are processed by Tebex. Approved refunds are returned through the original payment method when the processor allows; timing depends on your bank or payment provider.
Please contact us before disputing a charge. Unjustified chargebacks may result in account suspension and licence revocation after review.
